A product may be eligible for return if it is damaged, defective, incorrect, incomplete or significantly different from the product ordered, subject to the applicable product and seller policy.

Products must generally be returned in their original condition with original packaging, accessories, tags and other included items where applicable.

Return requests must be submitted within the return period displayed on the relevant product page, order page or checkout information.

The applicable return period may vary depending on the product, seller and reason for return.

If you receive a damaged or defective product, please report the issue as soon as possible through the available support or order-return option.

We may request photographs, videos, packaging details or other information to verify the issue.

If you receive a product different from the one ordered, or if an item is missing from your order, contact us through customer support as soon as possible.

After verification, we may arrange a replacement, return or refund as applicable.

Certain products may not be eligible for return because of their nature, hygiene requirements, customisation, usage or applicable seller policy.

Any applicable non-returnable condition may be displayed on the product page or during checkout.

Where available, an eligible product may be replaced with the same or an equivalent product depending on stock availability.

If replacement is not available, an eligible refund may be provided according to the applicable policy.

Once a return is received or an issue is verified, the request will be reviewed according to the applicable return and refund conditions.

If approved, the refund will be processed using the applicable payment or refund method.

Refund processing time may vary depending on the payment method, bank, payment provider and applicable verification process.

After StudentKart initiates an approved refund, the actual time for the amount to appear in your account may depend on your financial institution.

You may request cancellation of an order before it reaches a stage where cancellation is no longer possible.

Once an order has been dispatched or fulfilled, cancellation may not be available and the applicable return process may need to be followed instead.

Customers should avoid refusing a delivery unless there is a valid reason. If a product arrives damaged or appears incorrect, follow the applicable return or support process.

Products supplied by participating local sellers may be subject to additional seller-specific return, exchange and refund conditions.

The applicable policy shown for the product or order will determine the available return options.

Return pickup or return shipping arrangements may depend on the reason for return, product category, location and applicable seller policy.

Any applicable return shipping charges will be communicated where relevant.

A return or refund request may be rejected if the product does not meet the applicable return conditions, the request is outside the permitted period, or the reported issue cannot be verified.

Additional information may be requested before a final decision is made.

We may restrict or reject return and refund requests where we reasonably suspect fraud, misuse, repeated abuse of the return process or false information, subject to applicable law.

If you have a problem with an order, return or refund, please contact StudentKart through the support or contact details available on our website.

Please keep your order number and relevant product information ready so that we can assist you faster.